Patients’ Rights Patients of Columbia Basin Health Association have the right to: Medical, Dental, and Eye care from providers who are experienced and trained to meet their medical/dental/eye care needs. Receive proper and timely health care. Be treated with respect, consideration and without judgment by all staff and volunteers. Actively participate in their health care, including decision making, treatment options and ethical decisions. Have their privacy, confidentiality and dignity respected. Receive an explanation of any charges for services in a language they can understand. (CBHA has access to a Language Line service to accommodate patients with their native language) Receive medically necessary treatment regardless of the basis of race, color, national origin, age, disability, or sex. Be provided care in a safe, secure, comfortable and clean environment. Participate in decisions about their treatment, and patients are encouraged to participate. Accept or refuse treatment, and to be informed of the possible results of refusal. Care and services that respects their values and belief system. Have their medical record and information regarding their health care treated confidentially. Know the name, title and qualifications of the providers and staff who provide their care. Affordable health care and information about our organization. Information about the health plans used by CBHA. Be informed regarding billing practices, contract agreements with outside providers and available financial assistance for medical treatment. Be informed about the complaint/concern process and to receive an answer in a timely manner. Be informed of advance directives, receive assistance with their formulation and have them implemented properly at CBHA. Guardian, next of kin, or legally authorized responsible person can exercise their rights for them if they are unable to participate. Patient’s Responsibilities Columbia Basin Health Association is a health care system that protects patients’ rights; therefore, patients are expected and encouraged to assume reasonable responsibilities. Greater individual involvement by patients in their care increases the likelihood of achieving the best outcomes and helps support a quality improvement, cost-conscious environment. CBHA requests that our patients: Be involved in health care decisions Follow the treatment plan that they and their provider agree to. Provide complete and accurate information regarding their health history, current medical status and changes in symptoms and medical conditions. Fulfill financial obligations for the health care services provided. Use their health plan CBHA’s internal patient concern and appeal processes to address concerns that may arise. Avoid knowingly spreading disease Accept the risks that have been explained to them if they decide to refuse recommended treatment. Make and keep appointments for non-emergency care and notify the center if they are going to be late or need to cancel any appointment. Treat health care professionals, staff, other patients and the health center’s property in a considerate and respectful manner. Receive proper authorization from their primary care provider before going to a specialist.