Patients of Columbia Basin Health Association have the right to:
Medical, Dental, and Eye care from providers who are experienced and trained
to meet their medical/dental/eye care needs.
Receive proper and timely health care.
Be treated with respect, consideration and without judgment by all staff
Actively participate in their health care, including decision making, treatment
options and ethical decisions.
Have their privacy, confidentiality and dignity respected.
Receive an explanation of any charges for services in a language they can
Free of charge, be offered a qualified interpreter by a CBHA dual language
staff member or a third-party professional translation service provider
to communicate with CBHA staff who do not speak in the patient’s
native language, including American Sign Language.
Receive medically necessary treatment regardless of the basis of race,
color, national origin, age, disability, or sex.
Be provided care in a safe, secure, comfortable and clean environment.
Participate in decisions about their treatment, and patients are encouraged
Accept or refuse treatment, and to be informed of the possible results
Care and services that respects their values and belief system.
Have their medical record and information regarding their health care treated
Know the name, title and qualifications of the providers and staff who
provide their care.
Affordable health care and information about our organization.
Information about the health plans used by CBHA.
Be informed regarding billing practices, contract agreements with outside
providers and available financial assistance for medical treatment.
Be informed about the complaint/concern process and to receive an answer
in a timely manner.
Be informed of advance directives, receive assistance with their formulation
and have them implemented properly at CBHA.
Guardian, next of kin, or legally authorized responsible person can exercise
their rights for them if they are unable to participate.
Columbia Basin Health Association is a health care system that protects
patients’ rights; therefore, patients are expected and encouraged
to assume reasonable responsibilities.
Greater individual involvement by patients in their care increases the
likelihood of achieving the best outcomes and helps support a quality
improvement, cost-conscious environment.
CBHA requests that our patients:
Be involved in health care decisions
Follow the treatment plan that they and their provider agree to.
Provide complete and accurate information regarding their health history,
current medical status and changes in symptoms and medical conditions.
Fulfill financial obligations for the health care services provided.
Use their health plan CBHA’s internal patient concern and appeal
processes to address concerns that may arise.
Avoid knowingly spreading disease
Accept the risks that have been explained to them if they decide to refuse
Make and keep appointments for non-emergency care and notify the center
if they are going to be late or need to cancel any appointment.
Treat health care professionals, staff, other patients and the health center’s
property in a considerate and respectful manner.
Receive proper authorization from their primary care provider before going
to a specialist.