About Columbia Basin Health Association
Hometown Healthcare. Big City Innovation
We live out our mission statement everyday as we deliver our full range
of services to people throughout Central Washington.
Mission Statement: It is our mission to provide equal access to quality health care to all
persons regardless of age, sex, color, ethnicity, national origin, or
the ability to pay.
Vision Statement: We will be a model of excellence in patient satisfaction in community
and migrant health care and a community leader in initiating and developing
CBHA was founded by a group of community citizens who wanted to guarantee
equal access to health care to all people living and working within Othello’s
trade area. In late 1971, a small group of concerned people gathered to
brainstorm solutions to the healthcare crisis created by the growth of
population, lack of physicians and low reimbursement to medical providers
from public assistance. They wanted to find a way to financially support
the medically indigent and to respond to the special needs of the migrants
and seasonal farm workers and bring preventive medicine and educational
programs to their doorsteps.
This small group found a lot of opposition to their vision, but continued
to push forward. Their struggle made national news and finally perseverance
paid off. The clinic opened with one staff physician working out of four
exam rooms, and the first patient was seen in August 1973. We now support
three clinics in Adams. Grant and Franklin County and offer a full range
of services including Medical, Dental, Eye Care, Behavioral Health, and
Family Service programs. Our paradigm of Family Medicine has proven to
be exceedingly successful and obviously fills a health care void in rural
Explore the website to learn more about Columbia Basin Health Association
and the great services we offer.
OUR STRATEGIC PLAN: 2016-2018
2016 – 2018 Roadmap to Quality
Developing Patient-Focused Excellence
CBHA has a strong tradition of expanding access to health care and providing
high-quality, comprehensive services to the communities we support. We
will continue to use Studer’s Five Pillar model (Services, Quality,
People, Finance, and Growth), as we have done in the past. But we are
adding a new one … the Community pillar, a key component for more
fully integrating our clinics with the families and communities we serve.
These pillars continue to provide the framework for setting our organizational
goals and direction for services for the current 2016 – 2018 Strategic Plan.
Improve the health and wellness of our communities
- Enhance the integrated health delivery system by working with service providers
to meet community needs.
- Provide the right service, in the right place, at the right time.
- Implement innovative technology to expand service and access to all.
Advance a customer and quality focused culture
- Optimize health information and patient flow systems to ensure access to
- Foster a physically and psychologically safe environment for our patients
- Excel in accreditation and performance standards
Recruit, retain and recognize a quality workforce
- Recruit, develop, retain, and recognize providers and staff who offer world-class
care and are committed to the mission of CBHA.
- Maintain a dynamic workforce through periods of transition.
- Establish cutting-edge solutions for improved recruitment and communication
to potential candidates.
Maintain at least 5% net operating margin
- Improve access to timely and accurate data to drive decision making.
Review options, develop strategies, and implement plans to repurpose the
uses of the soon to be vacant Othello Family Clinic (OFC) and 14th Ave. buildings.
- Pursue funding opportunities that are available to improve access to services
and/or increase scope of services under the changing political climate.
Actively seek and implement opportunities
- Expand and grow services to meet community needs.
- Aggressively manage our service delivery and patient flow to improve efficiency
- Optimize the use of existing assets for service or organizational expansion.
Recognized as a vital and engaged community leader
- Educate community on the benefits of using CBHA technology to better meet
- Encourage providers and staff to actively participate in community service
organizations and events
- Development and implementation of a results-focused marketing/branding program.
Successful implementation of these strategies will help us achieve the
following desired future goals:
- Provide comprehensive services that meet community needs and demands
- Enhance value by improving quality of services and outcomes.
- Ensure our sustainability by the successful recruitment, retention, and
recognition of providers and staff.
- Maintain our financial strength by adding revenue sources and services
through the effective management of our resources.
FTCA Disclaimer: CBHA receives HHS funding and has Federal Public Health Service (PHS) deemed
status with respect to certain health or health-related claims, including
medical malpractice claims, for itself and its covered individuals.