Claudia’s employment at CBHA began in 2003. She worked as an MA until
two years ago when she became a Care Coordinator and began her work in quality.
She is teamed up with Janie Leal who is also a Care Coordinator. They work
side by side to accomplish the many tasks assigned to them. Basically
they monitor quality guided by their supervisor, Hayley Middleton. “We
monitor the UDS Measures which deal with well child criteria, mammograms,
colonoscopies, pap, asthma – basically all preventive health,”
Claudia said. They also oversee the Well Child 1 and 2 program where they
determine whether babies are coming in for their checkups and reward them
with a gift when they stay on track.
Claudia was nominated for this award by Janie Leal who, as her coworker,
has the opportunity to observe her work ethic. “Claudia displays
a positive attitude every day at work. Even through stressful times of
deadlines, she keeps her mindset positive. I see how she enjoys her job
when she meets with providers and their teams, always smiling and praising
them for their hard work,” Janie said. Claudia thinks she has done
her job when the teams are successful.
Outreach events are a big part of what Claudia does. “When we do
outreach events, I see Claudia step in to take a blood pressure when nursing
staff need help with patients. Claudia is always the one who jumps in
to help if she sees someone in need. She also likes to be prepared for
events – making sure we have enough bags with preventive health
information and giveaways,” Janie said. These events are usually
done in the summer; three have been done so far this summer.
The care coordinators do a lot of training, watch over the blood pressure
monitors, and a lot of other jobs that don’t really fit anywhere
else. Janie stressed that Claudia really likes to see staff succeed. When
staff come to her with questions she pulls away from her work to assure
that staff have her full attention. “I have heard from staff that
Claudia is one of the best Trainers on the floor; she enjoys training
others and sharing her knowledge.
One of Claudia’s favorite things to do at CBHA remains her connection
with the medical assistants and providers. “I haven’t let
go of that. I also love to do the outreach and remain connected with the
patients. We are focused on preventive care and calling patients to remind
them of needed tests. Claudia loves her job; she appreciates being recognized
as Fire Starter of the month. She confessed that the very idea of so much
attention being lavished on her were she to be selected almost made her
want to never be Fire Starter of the Month. “However it is wonderful
to be chosen and I am very grateful.”
Claudia is a seasoned traveler. She keeps a bucket list of places she wants
to visit and has checked a lot of them off thus far. Her most recent trip
was to Las Vegas to celebrate her birthday. She had an experience a few
years back that makes her live life to the fullest. She ended up in the
hospital with some heart issues. She decided then that she would like
to take time to travel more and be involved in the world.