After beginning her professional career journey in banking, Kelly Carlson
was looking for a growth opportunity in a new industry. With her degree
and several years of financial and process execution acumen, Kelly accepted
her first position at CBHA as a medical records clerk.
While she was working in medical records, she seized the opportunity to
obtain a certification in healthcare compliance, building on her background
in banking compliance. Kelly would go on to obtain additional certifications
which include medical coding, MGMA’s Medical Practice Executive,
and most recently SHRM’s Senior Certified Professional.
During her 16 years at CBHA, Kelly has demonstrated her aptitude and drive
to learn more about the healthcare industry. From Medical Records, Kelly
moved to the Call Center as a Supervisor, and later shifted to Director
of Member Navigations which included direct oversight of our referrals
and medical records departments. She then would go on to Human Resources,
obtaining a designation from the Professional Society of Human Resources
In her current role as Vice President of Administrative Services, Kelly
oversees Human Resources, Administrative/Executive Assistants, and Compliance
Programs at CBHA. One of her goals in this position is to make CBHA a
place of choice for employment, through supporting and helping to develop
staff to achieve their highest potential within the organization.
“I always want to be maximizing existing systems and optimizing talent
development so that every staff member has the opportunity for the same
success many of us who’ve been here for many years have experienced,”
Kelly said. She acknowledges that a lot of the outcome is dependent on
individual effort as well. “I encourage everyone at CBHA to put
in 100% effort, and to obtain as much clinical and operational knowledge
as they can. The more we know, the more we can do for others.”
Kelly continues to demonstrate leadership and continued learning in her
work at CBHA. This dedication to learning, coupled with CBHA’s cultural
values of professional growth, training and education, has made CBHA a
top performer in federally qualified health centers across the country.
If you are intersted in working at CBHA visit our
CAREERS page to view openings.