Big congratulations to Meliza Villa on earning the Firestarter Award!

Meliza leads with dedication, professionalism, and a genuine commitment to supporting both patients and her team. She helps create a positive, collaborative work environment and is always willing to step in wherever she’s needed.

Whether she’s managing complex scheduling needs, assisting with provider call-ins, or resolving portal access issues, Meliza consistently goes above and beyond to keep things running smoothly.

With 15 years of Contact Center experience, she brings deep knowledge, accountability, and a strong work ethic to her role. Meliza treats everyone with kindness and respect, serves as a trusted resource for her peers, and is always looking for ways to improve processes and support those around her.

Meliza Villa is truly a valued asset to the organization.

Learn more about Meliza:

When did you start at CBHA?

I started in September of 2010.

What is your job title and day-to-day responsibilities?

I’m the Contact Center Lead and I’m responsible for rescheduling patients affected by provider schedule changes. I also assist with answering incoming calls and scheduling patient appointments. As part of the CBHA Scheduling Team, I help enter and maintain provider schedules in Athena. Additionally, I serve as one of the main contacts for the Patient Portal, assisting staff with gaining access and helping patients troubleshoot issues with accessing their accounts.

What is your favorite thing about working at CBHA?

My favorite part of my job is helping patients, whether it’s something small like looking up a phone number or educating them about programs they may not know about, such as the Sliding Fee Scale.

How has CBHA helped you grow in your career?

CBHA has provided me with the opportunity to grow professionally by becoming a lead in my department and becoming part of the scheduling team.

What has been your favorite project at work so far?

My favorite project has been the implementation of CBHA’snew patient portal.. I enjoy having admin access and learning more about the program, especially when it comes to troubleshooting and helping patients resolve any issues they may have.

If you could have one superpower, what would it be?

One superpower I would like to have isthe ability to teleport. Being able to travel to any location instantly sounds really exciting.

How do you turn a bad day into a good one?

I try to focus on the positive and take things one task at a time. What did you dream of becoming when you were a kid?

Growing up, I always wanted to be a pediatrician.

Where is your favorite place to travel?

I went to Spain last year and loved it! If you could be any Disney Character which one would you be?

Belle is my pick because she’s independent and loves books.

Anyone you would like to thank or final words?

I would like to thank my supervisors Teresa Barajas and Christina Toro. Through their guidance, insight, and genuine care, I have been able to make more informed decisions, grow in confidence, and continue developing the skills needed to lead with empathy and purpose. They have supported me not only in navigating difficult conversations and challenges within the team, but also in strengthening my technical understanding of our systems and processes. Their mentorship and belief in me have made a lasting impact on my professional growth and continue to shape the way I approach leadership every day.