Congratulations Diana Flores! She received the Firestarter Award!We’re excited to recognize Diana, whose impact at our West Pasco Clinic goes far beyond her role as a custodian. While her primary responsibility is to keep the facility clean and fully stocked for both staff and patients, Diana consistently steps up in ways that truly support the entire team.

Since the opening of our West Pasco Clinic, Diana has gone above and beyond by assisting providers with translation services, helping medical assistants with tasks like sending faxes, and retrieving medical records for new patients transitioning to CBHA. She also plays a key role in supporting front desk operations by working on medical records daily.

Driven by her eagerness to learn, Diana took the initiative to understand patient registration, including check-in and check-out processes. She is also knowledgeable about the Affordable Care Plan and helps guide patients through the application process, always doing her best to answer questions and provide support.

Diana’s attentiveness, curiosity, and willingness to grow make her an invaluable part of the team. She is always looking for ways to expand her skills and knowledge, and her dedication does not go unnoticed.

Learn more about Diana:

When did you start at CBHA?

I began on November 1, 2021.

What is your job title and day-to-day responsibilities?

I am the Custodian at the West Pasco Clinic, and my day-to-day responsibilities are to make sure the clinic is clean, safe, and ready for our patients and co-workers to start the day.

What is your favorite thing about working at CBHA?

My favorite thing is seeing and hearing our patients leave happy and satisfied with the care and services we provide.

How has CBHA helped you grow in your career?

CBHA has helped me grow by allowing me to learn and understand the many opportunities available to employees. Most importantly, it has shown me that I’m capable of doing things I never imagined, like assisting with medical records, helping check in patients, translating for providers, and guiding patients on the discount programs CBHA offers.

What has been your favorite project at work so far?

My favorite project has been being part of the opening of our new West Pasco Clinic, from start to finish.

If you could have one superpower, what would it be?

It would be the ability to bring peace to the whole world.

How do you turn a bad day into a good one?

I shake off negative thoughts and listen to my favorite music.

What did you dream of becoming when you were a kid?

I wanted to becoming an accountant.

Where is your favorite place to travel?

Anywhere that takes me out of the Tri-Cities.

If you could be any Disney Character which one would you be?

I would choose the Fairy Godmother.

Anyone you would like to thank or final words?

I would like to thank Sarahi Caro for nominating me, and all my co-workers who supported this nomination.